Empowering organisations to create customer-first cultures that drive trust, loyalty, and success.
Martin Newman is a consumer champion, keynote speaker, educator, and author with over four decades of experience transforming customer-centric strategies for global retail brands. His work has focused on building strong customer relationships and driving long-term loyalty through innovative approaches.
Martin has worked with prestigious brands such as Burberry, Ted Baker, Harrods, and Intersport, where he led the transformation of multichannel operations and customer experience strategies. As the founder of The Customer First Group, he continues to help businesses implement customer-first strategies to achieve sustained success.
In addition to his leadership roles, Martin founded the global e-commerce consultancy Practicology, which he grew into a 100-person operation across multiple continents before successfully selling it in 2018. He has also provided strategic guidance to several organisations, including Clearpay and Wiggle, in his capacity as a board advisor.
Martin is the author of 100 Practical Ways to Improve Customer Experience, a best-selling book that was shortlisted for the Business Book of the Year Award. His expertise in customer engagement, innovation, and operational excellence makes him a highly sought-after speaker and consultant.
Talking Points
Customer Experience Excellence
Strategies to consistently exceed customer expectations and drive loyalty.
Customer Experience Excellence
Customer Centricity
Developing a customer-first mindset throughout your organisation.
Customer Centricity
Consumer Behaviour
Insights into consumer choices and how to leverage them for better marketing.
Consumer Behaviour
Customer Engagement
Techniques to foster meaningful customer interactions and keep your brand top of mind.
Customer Engagement
Customer Service
Transforming your customer service to build stronger relationships and satisfaction.
Customer Service
Employee Engagement
Creating a motivated workforce that delivers exceptional customer experiences.
Employee Engagement
Innovation
Embracing innovation to stay competitive and drive business growth.
Innovation
Video
Meet Martin Newman | 41 Years in Customer Centricity & Retail | Saxton Speakers
Martin Newman, The Consumer Champion, is a globally renowned authority in Customer Centricity and Customer Experience. Having spent 41 years either servicing the retail sector, delivering keynote speeches around the world or working alongside some multi-national retail brands such as Burberry, Ted Baker, Intersport, and Harrods.Martin Newman | Retail Fest 2023 | Saxton Speakers
In this compelling keynote, Martin Newman, one of the world’s leading experts on customer centricity, delivers an hour of actionable insights at Retail Fest 2023 in the Gold Coast, Queensland. Drawing from over 40 years of experience, Martin shares his profound knowledge on how customer-centric strategies can revolutionize retail businesses. Whether you're a retail leader, brand strategist, or business owner, this keynote is packed with valuable advice on how to connect with your customers, enhance customer experiences, and drive business growth in a competitive market.Martin Newman | Expert in Customer Experience and Retail Innovation | Saxton Speakers
Watch Martin Newman's dynamic showreel, showcasing his extensive expertise in customer centricity, leadership, and retail innovation. As one of the world's leading authorities on customer experience, Martin’s showreel highlights his work as a keynote speaker, consultant, and educator. With over 40 years in the industry, Martin has delivered transformative insights to top global brands and continues to shape the future of customer engagement. This video offers a glimpse into Martin’s impactful talks, thought leadership, and his unique ability to inspire businesses to prioritize their customers. Whether you’re looking to learn from a seasoned expert or book Martin for your next event, this showreel is a must-watch.Martin Newman | Customer Centricity & Competitive Advantage | Saxton Speakers
In this keynote from the FOOD+GROCERY AUSTRALIA 2023, the power of customer centricity is explored as a vital strategy for gaining a competitive advantage in the retail and grocery industries. Learn how businesses can leverage customer-centric strategies to drive growth, build stronger customer loyalty, and stay ahead of competitors in today's rapidly evolving market. This talk focuses on how adopting a customer-first approach can provide a sustainable edge, especially in the competitive grocery sector. Discover actionable insights that will help you refine your business strategy and ensure long-term success by focusing on your customers’ needs.Martin Newman | Retail Global | Saxton Speakers
In April 2022, Martin was invited at the Retail Fest 2022 organised by Retail Global in Australia. What a fantastic atmosphere and what an incredible audience of people eager to know more about customer centricity!Incredibly engaging (and humorous) keynote! Thank you for an outstanding presentation. You captivated the audience and provided a real practical step-by-step guide to putting the customer at ... keep reading Retail Week
